SHIPPING

ALL ORDERS ARE SHIPPED FROM MELBOURNE AUSTRALIA

Delivery times are quoted in business days and are estimates. During busy season or holiday time, please allow additional time to receive your order.

Shipping times are provided by our carriers and can vary depending on shipping location and other external factors. 

We make every effort to ship all orders received within 1 to 2 business days. Orders placed on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched. Time frames mentioned for delivery are once the order has been picked up.

 

AUSTRALIA (Domestic Shipping)
All Australian orders are sent via Australia Post using a signature service and can be tracked. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a reliable address wherever possible.

AUSTRALIA POST STANDARD DELIVERY SIGNATURE REQUIRED 

 

AUSTRALIA POST EXPRESS DELIVERY SIGNATURE REQUIRED 

 

SHIPPING USA
Orders sent via Australia Post use a signature service and can be tracked. We recommend providing a reliable address to ensure your order is signed for when delivery is attempted. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a reliable address wherever possible. 

USA

  

SHIPPING NEW ZEALAND
Orders sent via Australia Post use a signature service and can be tracked. We recommend providing a reliable address to ensure your order is signed for when delivery is attempted. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a reliable address wherever possible.

NEW ZEALAND

  

SHIPPING UNITED KINGDOM
Orders sent via Australia Post use a signature service and can be tracked. We recommend providing a reliable address to ensure your order is signed for when delivery is attempted. Unfortunately, we cannot be held responsible for lost or stolen parcels so please use a reliable address wherever possible. 

UNITED KINGDOM

 

 

PO BOXES
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded. 

USA & UK TAXES & DUTIES
To make your experience as smooth as possible, duties and taxes to the US (all value orders) & UK (order value of £135 or less) are prepaid and there are no additional charges at checkout or when the product is delivered to you at you destination country. This means your order will clear customs seamlessly, with no unexpected fees on delivery. Everything is taken care of in advance so your package arrives hassle-free. 

UK deliveries over £135 the customer is liable to pay the VAT on delivery.

FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping. 

SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch center is closed. 

PRE-ORDERS
Pre-orders will not be shipped prior to the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however, we will make every effort to contact you if your order is going to be delayed.

EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.